Collision Estimator

About This Role

The Collision Estimator is responsible for providing an exceptional customer experience by creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. This role involves accurately assessing vehicle damage and documenting necessary repairs to align with Key Performance Indicators (KPIs).

Responsibilities

• Document and update every customer interaction efficiently and accurately with pertinent details.
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes, and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily 'production walks' with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meetings (if required).
• Attend training, information sessions, and workshops recommended by the Store Manager.
• Maintain the store's KPIs by maximizing role performance.
• Uphold the company's Core Values: Honesty, Integrity & Respect.

Requirements

• Knowledge of CCC1 Estimating System
• Knowledge of Repairs and OE Guidelines
• Basic Computer Skills
• Minimum of 1-year experience in DRP's
• Valid Driver's License

Qualifications

• High School Diploma or equivalent
• Minimum of 1-year experience with DRP's

Skills

* Required skills

Benefits

Certifications