Clinical Educator

About This Role

Deliver educational support to pediatric patients, caregivers, and healthcare professionals within primary care and specialist facilities for a designated disease state. This role provides education on disease states, therapy, and medical device products through in-home, virtual, or telephonic interactions.

Responsibilities

• Provide disease state education, therapy, and medical device product education, including injection/infusion/inhalation training support.
• Present in-office/home, virtual educational programs to Healthcare Professionals/Patients/Caregivers in accordance with client procedures.
• Maintain excellent quality and superior customer service while adhering to approved program talking points or scripts.
• Leverage client and Inizio approved live video conferencing software and utilize client specific websites as applicable.
• Attend and complete all required training courses and related competency assessments within specified timeframes.
• Develop and strengthen relationships with key customers.
• Complete all required administrative responsibilities in a timely manner, including daily computer updates, weekly activity reports, emails, and time reporting.
• Attend local and national meetings/conferences to stay abreast of developments and exchange knowledge within the Patient Solutions team.
• Enroll patients/caregivers into educational seminars or provide resources for local community resources/centers of care.
• Maintain professional registration and/or licensing as required by applicable state laws.
• Be available and contactable during working hours to answer queries.
• Provide disease state related educational support to identified Healthcare Professionals and office staff as directed.

Requirements

• Qualified HCP with current state license
• Minimum of 3 years’ experience working in endocrinology, pediatrics, or related field
• Ability to join frequent meetings and calls without disruption
• Demonstrate effective and professional communication
• Ability to present to various groups of people, including physicians and office staff
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Evidence of continual professional development and a desire to update professional knowledge base
• Willingness to travel for field role

Qualifications

• Associate degree/Bachelors/BSN or work-related experience as approved by the client
• Minimum of 3 years' experience working in endocrinology, pediatrics, or related field.

Nice to Have

• Competency with Call Center Telephone Technology

Benefits