Client Success Manager

About This Role

Serve as the primary contact for portfolio clients, ensuring application health, detecting risks, and proactively addressing concerns to deliver an outstanding customer experience for a technical/IT role.

Responsibilities

• Serve as the main point of contact for portfolio clients
• Monitor clients health, detect risks and proactively address concerns
• Provide an excellent onboarding experience to new customers
• Communicate with client and internal stakeholders
• Identify and manage project work structure, tasks, deliverables, milestones, and dependencies
• Interface with clients and the business team to determine solutions to problems
• Create, manage and organize project documentation
• Ensure that all project work is reviewed and meets quality & accuracy requirements
• Analyze project success vs. challenges to improve processes

Requirements

• 3-4 years of experience in technical support/troubleshooting
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills (English)
• Ability to work in a team and autonomously

Qualifications

• College degree in Computer Science, Information Systems, or equivalent preferred
• 3-4 years of experience in technical support/troubleshooting

Nice to Have

• Knowledge of insurance, mortgage, banking, for-profit education, solar, or technology industry sectors
• Scrum experience
• Full-stack engineering experience

Skills

* Required skills