Client Services Representative
Posted 1 month ago Expired
This job has expired
Looking for a job like Client Services Representative in or near Pittston, PA? Upload your resume and we'll notify you when similar positions become available.
Upload Your ResumeAbout This Role
Provide industry-leading customer service as an experienced Call Center Representative in Pittston, PA, ensuring prompt service and one-call resolution for client policy inquiries.
Responsibilities
- Maintain industry leading service standards by providing prompt service and one call resolution
- Multitask between systems and job duties such as documentation, taking calls, and following up on items as needed
- Focus on creating a great team culture centered around servicing the customer and fostering company growth
- Address client questions about policy changes or updates to accounts
- Grow existing client relationships
- Handle cancellation requests
- Assist clients with setting up autopay (eligible for commission pay)
- Timely entry of all inbound leads (eligible for commission pay)
Requirements
- Minimum of High School Diploma
- 2+ years of Call Center experience
- Strong problem-solving and multitasking abilities
- Reliable attendance and commitment to quality service
Qualifications
- High School Diploma Required, Bachelor or Associate Degree preferred
- 2+ years of call center experience required
Nice to Have
- Bachelor or Associate Degree
Benefits
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.