Client Service Representative

About This Role

This Client Service Representative role is responsible for handling incoming and outgoing calls, supporting patient needs, managing documentation, and assisting with office operations within a call center environment for Arnot Health.

Responsibilities

• Answer and direct incoming calls, assess caller needs, and transfer to appropriate resources including Health on Demand telenurses
• Handle inbound and outbound calls for program registrations, appointment reminders, surveys, and community information requests
• Maintain proficiency in required computer applications, including Microsoft Office Suite and clinical information systems
• Support physician offices, patients, and outside answering services, ensuring professional communication and HIPAA compliance
• Oversee the complaint handling process, including documentation, follow-up, and report preparation
• Track call volumes, invoices, and revenue for revenue-producing functions
• Prepare reports and maintain databases to support internal analysis and planning
• Assist in maintaining office operations, including supplies, policy and procedure updates, and equipment oversight
• Provide age-appropriate communication support across all patient populations
• Demonstrate commitment to patient satisfaction by delivering friendly, caring, and responsive service

Requirements

• High School diploma or equivalent
• Strong proficiency with computers and Microsoft Office Suite
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Strong listening abilities
• Ability to interact professionally with patients, families, and healthcare staff
• Comfortable in a professional office environment involving frequent computer and telephone use
• Detail-oriented, organized, and able to manage multiple responsibilities effectively

Qualifications

• High School diploma or equivalent required
• Minimum three years of clerical experience in a hospital, healthcare, patient care, ambulatory, or medical practice setting preferred

Nice to Have

• Minimum three years of clerical experience in a hospital, healthcare, patient care, ambulatory, or medical practice setting

Skills

* Required skills