Client Coordinator
RemotePosted 1 month ago Expired
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Upload Your ResumeAbout This Role
This Client Coordinator role supports the Independent Dispute Resolution (IDR) team by processing cases, verifying eligibility, and ensuring accurate documentation through CMS and client portals. The position involves maintaining compliance with regulatory standards like the No Surprises Act, requiring strong attention to detail and clear communication.
Responsibilities
- Process cases through CMS and client portals by entering, reviewing, and verifying eligibility and case information
- Prepare, enter, track, and maintain high-volume data with a strong focus on accuracy and completeness
- Retrieve medical records from external client portals and upload documentation into internal databases
- Review medical records to ensure all required information is present, complete, and properly documented
- Assign completed medical records to reviewers for evaluation of treatments or diagnoses
- Respond promptly and professionally to client email inquiries regarding case status, reports, and general questions
- Communicate daily with QA teams to monitor report progress and resolve pending issues
- Coordinate with physicians and clinical providers to assign cases and update system records accordingly
- Maintain strict compliance with HIPAA, CMS requirements, and internal quality and regulatory standards
Requirements
- Data entry and data tracking skills
- Strong computer literacy
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Experience with Electronic Medical Records (EMR) systems
- Familiarity with CMS portals
- Basic medical terminology
- Customer service and administrative support skills
- Reliable internet connection and private workspace
- Strong attention to detail and document review skills
- Dependable, organized, and deadline-focused
Qualifications
- High school diploma required
- Entry level position, prior experience reviewing contracts or compliance documentation is a strong plus
Nice to Have
- Experience reviewing contracts or compliance documentation
Skills
* Required skills
Benefits
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.