Claims Customer Service Representative

About This Role

Handle inbound calls related to insurance claims, assisting policyholders, agents, and financial institutions with claim status, documentation, and coverage inquiries. This role requires multitasking across systems, accurate documentation, and professional problem-solving to meet service standards.

Responsibilities

• Handle approximately 35–45 inbound calls daily
• Respond to insurance servicing inquiries related to claims and coverage
• Assist policyholders, insurance agents, and financial institutions with claim status and documentation questions
• Navigate multiple systems to research and accurately document each call
• Deliver prompt, professional, and accurate service to meet internal and external standards
• Apply strong problem‑solving and resolution skills to address customer concerns
• Maintain professionalism and efficiency across all interactions

Requirements

• Minimum of 1 year of recent customer service experience
• Proficiency in using a Windows PC and navigating software systems
• Typing speed of at least 35 words per minute
• Strong verbal and written communication skills
• Stable internet connection (for remote work/training)
• Reliable transportation (for potential onsite needs)

Qualifications

• Minimum of 1 year of recent customer service experience (call center preferred; front desk/admin experience acceptable)

Nice to Have

• 2+ years of call center experience
• Experience in insurance or claims services

Skills

* Required skills

Benefits