Carrier Program Administrator

About This Role

Administer system access for company websites for both employees and clients, handling setup, termination, password resets, and troubleshooting. Support the Administration Lead with various administrative functions and ensure confidentiality.

Responsibilities

• Manage timely and appropriate access on all company websites
• Create carrier logins for new employees and remove terminated employees from carrier systems
• Work with CSR24 lead to help maintain client logins
• Support customer needs with password resets, access issues with carriers, and troubleshooting basic questions
• Develop and continually support effective working relationships with employees and clients engaged with applicable systems
• Provide updated agency information to carriers as requested/needed
• Work in conjunction with the Head of Client Solutions to complete carrier agency contracts and maintain database
• Maintain agency licensing information in conjunction with the Regulatory Affairs/Licensing department
• Provide overall carrier support and assistance through written and oral communications
• Provide training and support to new and existing employees with respect to all Administration functions
• Maintain high level of confidentiality when working with proprietary and sensitive data

Requirements

• Strong organizational and time management skills
• Demonstrated attention to detail
• Ability to communicate and interact positively, effectively, and professionally with all levels of management, employees, and clients, both verbally and in writing
• Ability to work in fast paced environment and meet deadlines
• Strong ability to problem-solve
• Ability to take initiative and work well independently
• Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint
• Experience collaborating efficiently in M365 (OneDrive, MS Teams, SharePoint)
• Minimum 2 years office experience

Qualifications

• Minimum 2 years office experience required; at least six months insurance industry experience desired

Nice to Have

• At least six months insurance industry experience

Skills

* Required skills

Benefits