Care Management Coordinator

About This Role

Participate in community outreach and enrollment activities, providing assistance and guidance to members, family members, and caregivers. Serve on an inter-disciplinary team to coordinate care, managing medical, social, and behavioral health needs.

Responsibilities

• Perform outreach to program candidates among medically underserved populations within the community
• Complete related assessment; perform administrative assessment of candidates’ eligibility for social services and care management programs
• Obtain required signatures and maintain required documentation in accordance with program policies and procedures and state/federal regulations
• Assist members in scheduling appointments for consultations, diagnostic testing, program meetings, etc.
• Collaborate with clinical and non-clinical team members to maintain proper workflows, procedures and documentation
• Develop and generate reports summarizing program activities, as required by management
• Participate in team meetings to provide non-clinical input regarding member status and activities
• Participate in developing relationships with referral sources to facilitate enrollment
• Serve as a point-of-contact to program members, family members and caregivers; encourage use of program resources to maximize wellness and independence

Requirements

• High School Diploma or equivalent
• 1-3 years of relevant experience

Qualifications

• High School Diploma or equivalent required. Bachelor's or Master's degree in relevant field strongly preferred.
• 1-3 years of relevant experience, required. Health home or care management experience strongly preferred.

Nice to Have

• Bachelor's or Master's degree in relevant field
• Health home or care management experience
• NYS Driver's License