Bilingual Customer Service Representative
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
Serve as a Bilingual Customer Service Representative to provide in-person support to Clipper card users, assisting with card issuance, value addition, and general inquiries at the Embarcadero BART Station.
Responsibilities
- Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards
- Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system
- Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area
- Account for cash, commuter checks and credit/debit card payments completed during a shift
Requirements
- Bilingual in English and Mandarin
- Reside in San Francisco, CA
- Willing to work onsite at the ticket booth located in Embarcadero BART Station
- Basic Excel and computer knowledge
- Cash handling experience
- Ability to handle and deescalate customer service situations
Skills
* Required skills
Benefits
About TTEC
TTEC helps companies build engaged, pleased, profitable customer experiences powered by a combination of humanity and technology.