Team Lead, Service Delivery
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
As a Team Lead, Service Delivery, you will lead, mentor, and coach a team to achieve goals, manage issues, and ensure quality customer experiences. You will act as the first-line manager for your team, supporting their professional growth and problem-solving.
Responsibilities
- Coach associates to achieve company and client goals
- Address employee-related issues and coordinate training on new information
- Manage multiple, complex, on-going tasks and projects
- Monitor absence and attendance of your team
- Motivate and develop your team with open feedback and acknowledgment
Requirements
- Continuously promote a performance-driven culture
- Engage and support team with proper tools and systems
- Consistently mentor and inspire others
- Customer focused mindset
- Computer savvy
Qualifications
- Associate degree, technical school or equivalent work experience
Skills
* Required skills
Benefits
About TTEC
TTEC helps companies build engaged, pleased, profitable customer experiences powered by a combination of humanity and technology.