Lead Customer Service Representative

About This Role

Lead a customer service team in a walk-in center environment, ensuring smooth operations, accurate record-keeping, and high-quality customer interactions. This role involves delegating tasks, resolving escalated issues, and verifying financial transactions.

Responsibilities

• Delegate tasks to Customer Service Representatives for scanning, communications, Quality Assurance, and cleaning tags effectively
• Investigate patron accounts and handle complaints or escalations to provide accurate information and resolutions
• Verify nightly deposits and update the Daily Reconciliation Spreadsheet, ensuring accuracy and understanding of inventory processes
• Ensure Key Performance Indicator targets are met for the Walk-In Center
• Maintain complete knowledge of all Customer Service Representative responsibilities
• Display leadership qualities and set a good example for the team
• Fully support the Supervisor

Requirements

• High school diploma or equivalent
• Skilled in MS Office, spreadsheet, and processing programs
• Data Entry skills (35 wpm)
• Dependable, accurate and detail oriented

Qualifications

• High school diploma or equivalent
• 6 months prior inventory & data entry experience or related experience preferred

Nice to Have

• 6 months prior inventory & data entry experience or related experience

Skills

* Required skills

Benefits