Bilingual Customer Service Representative

About This Role

This Customer Service Representative role at Kanner & Pintaluga manages client interactions, handles essential communications, and facilitates effective case progression within the Personal Injury department. The position works to ensure client satisfaction while supporting practice leadership.

Responsibilities

• Perform general office clerk duties and errands to support practice leadership
• Handle incoming calls and other communications
• Record information as needed
• Prepare and circulate reports as needed
• Prepare correspondence for approval by Managing Attorney
• Coordinate events and meetings as needed
• Perform additional duties as required

Requirements

• High school/GED diploma
• Strong understanding of HIPAA requirements
• High attention to detail
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational skills
• Ability to manage multiple tasks simultaneously

Qualifications

• High school/GED diploma required
• Customer service or previous office or executive assistant experience is preferred

Nice to Have

• Bilingual (English/Spanish)
• Creole language skills
• Customer service experience
• Previous office or executive assistant experience

Skills

* Required skills

Benefits