Bilingual Account Representative

About This Role

This role involves supporting customers through inbound calls, managing outbound sales and collections, and processing credit loan applications while consistently achieving sales goals.

Responsibilities

• Handle inbound customer support calls
• Manage outbound sales and collection calls
• Contact customers with past due balances to offer solutions and resolve delinquency
• Complete full-cycle credit loan application process
• Analyze credit and financial information for current and potential customers
• Consistently achieve monthly sales goals related to company products and services
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required
• Perform additional functions depending on market demand and branch staffing

Requirements

• 1+ years of experience in a sales position
• High school diploma
• Highly motivated individual with an interest in the consumer finance industry
• Capable of creating and sustaining individual sales goals
• Excellent written and verbal communication skills
• Ability to use various technologies and learn new programs
• Ability to complete functions in a timely manner while maintaining accuracy
• Must be able to obtain any essential licenses required by the state

Qualifications

• High school diploma, bachelor’s degree preferred
• 1+ years of experience in a sales position

Nice to Have

• Bachelor’s degree

Benefits