Bellperson / Bellman

About This Role

As a Bellperson, you will be in the heart of the hotel's guest reception area, responsible for welcoming guests, assisting with luggage, and ensuring a smooth arrival and departure experience. You will provide helpful information and personalized service to shape each guest's stay.

Responsibilities

• Greet guests warmly upon arrival and departure
• Assist with loading/unloading luggage and escort guests to their rooms
• Explain room features, hotel amenities, and services
• Organize and store luggage in designated areas
• Read and match luggage tags, write claim tickets, and ensure proper handling
• Respond promptly to guest requests and resolve issues or escalate as needed
• Provide accurate information about hotel services and local attractions
• Stay informed on current events and entertainment in the area
• Coordinate with valet, front desk, and housekeeping for seamless service

Requirements

• Excellent communication and interpersonal skills
• Ability to lift and carry heavy luggage and stand for extended periods
• Professional appearance and positive attitude
• Flexible availability including weekends and holidays

Qualifications

• High school diploma or equivalent preferred

Nice to Have

• Previous hospitality or customer service experience
• Familiarity with the local area

Skills

* Required skills

Benefits