Bedside Patient Meal Ordering Ambassador

About This Role

Assist dietitians in the nutritional management and care of patients by taking meal selections based on medical needs and personal preferences, ensuring correct menu options and providing basic information on therapeutic restrictions.

Responsibilities

• Demonstrate effective organizational skills in taking meal selections efficiently, adhering to script and menu items
• Follow script and demonstrate appropriate customer service skills as evidenced by QI audits with >90% accuracy
• Obtain meal selections from patients quickly and accurately while meeting standards for average call length/number of patients visited
• Process meal selections efficiently and accurately, achieving standards for call length and demonstrating ability to prioritize patient demands and provide excellent customer service
• Adhere to task summary guidelines on timeframes and achieve readiness standards to take patient meal calls/obtain meal selections
• Demonstrate effective menu corrections to ensure patients receive meals that incorporate personal preferences, dietary restrictions, and tray space guidelines
• Provide patients with basic information on therapeutic restrictions when taking meal selections
• Accurately correct patient menu selections via computerized diet system, accounting for therapeutic restrictions, space limitations, menu glossary guidelines, age-specific needs, and patient preferences with >90% accuracy
• Participate in all in-service training programs to remain current in professional knowledge and clinical skills
• Complete all scheduled in-services, obtaining >90% on evaluations

Requirements

• Excellent interpersonal communication skills
• Excellent customer service skills
• Excellent telephone manner
• Ability to learn and apply basic medical nutrition therapy and food service operations
• Ability to use computers for computerized diet order entry and menu systems

Qualifications

• High School diploma or equivalent
• Experience in hospital or healthcare setting preferred but not required.

Nice to Have

• Some college coursework in healthcare, science, food service, nutrition, dietetics, or culinary arts program
• Experience in hospital or healthcare setting
• Nutrition and Dietetics Technician, Registered (NDTR/DTR) by Commission on Dietetic Registration