Associate Specialist Regulatory Affairs

About This Role

This role involves transforming complex regulatory data into clear, actionable reports for executive leadership, streamlining processes with automation solutions, and bridging the gap between ServiceNow, Automation teams, and the Regulatory Affairs department.

Responsibilities

• Perform technology integration scope analysis of ServiceNow and Automation processes
• Follow directives, guidelines, and procedures around ServiceNow and Automation
• Communicate and manage expectations around technical integration lifts and impact to timelines
• Collect, analyze, and interpret regulatory and operational data to identify trends and risks
• Develop, prepare, and provide dashboards and visualizations for executive-level reporting and other key stakeholders
• Recommend process improvements, system enhancements and alternatives based on team needs
• Assist with training or knowledge transfer activities, as needed
• Manage workload including new implementations and ongoing support of the organization to ensure accuracy and compliance
• Provide exemplary customer service in all encounters

Requirements

• Bachelor's Degree or higher in Business Administration, Operations, Legal, Accounting or related field, or equivalent experience
• 2+ years experience managing, processing and/or consulting on data
• 3+ years experience in a customer service role and/or administrative role
• Strong administrative and computing skills, including Microsoft Office (Word, Excel, PowerPoint)

Qualifications

• Bachelor’s Degree or higher in Business Administration, Operations, Legal, Accounting, or related fields - or recognized equivalent in education and experience, required
• Minimum of two years of experience managing, processing and/or consulting on data, and at least three years of experience in a customer service role and/or administrative role

Nice to Have

• Insurance industry or fin-tech industry experience
• Proven experience with ServiceNow, Monday.com, and Power BI
• Familiarity with automation technologies

Skills

* Required skills

Benefits