Associate Director, Partner Care

About This Role

This role involves leading the management and enhancement of partner-facing applications within the tax organization, ensuring efficient operations and strategic alignment. The Associate Director will also act as a project manager for key department deliverables and respond to partner inquiries.

Responsibilities

• Operate as the business lead for core partner applications, including provisioning, reporting, and security review processes.
• Lead the full lifecycle of enhancements to partner applications, from requirements gathering through testing and deployment.
• Maintain site content and partner-facing resources for applications.
• Respond to partner inquiries and requests for information related to applications, collaborating with technical support teams.
• Assess and implement solutions leveraging the partner application suite to support firm strategic initiatives and business requirements.
• Fulfill ad hoc data analysis and reporting requests to aid strategic decision-making.
• Serve as project manager for key department deliverables, including the annual tax affidavit and partner tax package.
• Document technology processes, workflows, and system functions for clarity and business continuity.
• Manage partner inquiries and requests submitted through the Partner Care mailbox.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's work environment.

Requirements

• Minimum seven years of recent experience in partnership tax, accounting operations, or a similar role within a professional services environment
• Experience managing complex programs aligned to strategic business needs
• Bachelor's degree from an accredited college or university
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Strong interpersonal skills
• Ability to work effectively across all levels of management
• Ability to serve as a liaison between technical teams and business owners
• Highly organized, capable of managing multiple assignments under tight timelines
• Excellent written and verbal communication skills
• Authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future

Qualifications

• Bachelor's degree from an accredited college or university
• Minimum seven years of recent experience in partnership tax, accounting operations, or a similar role within a professional services environment, with experience managing complex programs aligned to strategic business needs.

Skills

* Required skills

Benefits