Assistant Store Manager

About This Role

This Assistant Store Manager position is an experienced leader responsible for managing day-to-day service, sales, and operational objectives in a store location. This role focuses on leading a team to grow and deepen customer relationships by delivering a personalized, connected experience.

Responsibilities

• Lead a team of advice and service colleagues to achieve individual and Store objectives, resulting in legendary Customer and colleague experience.
• Provide day-to-day team leadership and work direction to ensure effective delivery of personalized/complex service and advice activities while maintaining compliance and regulatory guidelines.
• Lead the team in overseeing complex or diverse sales advice activities involving multiple systems and partners.
• Drive and reinforce Advice activities/capability for the team through continued observations, coaching, oversight, and communication.
• Possess comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations.
• Effectively handle critical and/or high-risk issues, determining the most appropriate course of action for resolution.
• Establish work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.
• Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.
• Actively participate in community events, promoting the TD Brand while servicing the needs of the community.
• Connect with Customers/Prospects, provide financial advice, and deepen relationships through lead management activities.

Requirements

• 2+ years experience working with customers/sales or equivalent
• Demonstrated ability to provide Legendary Customer Service
• Strong verbal and written communication skills
• Sales and Operational Management skills
• Ability to manage competing priorities
• Proficient in Microsoft Office

Qualifications

• Undergraduate degree or equivalent experience
• 2+ years experience working with customers and or sales in any capacity or equivalent

Nice to Have

• Supervisory or leadership experience preferred
• Previous consumer and residential lending experience preferred
• Knowledge of banking products and services preferred

Skills

* Required skills

Benefits