Assistant Service Manager

About This Role

The Assistant Service Manager supports the Service Director in overseeing daily service department activities, focusing on customer service excellence and driving departmental performance for Audi Stuart. This role ensures efficient workflow, manages customer interactions, and helps lead a team of service professionals.

Responsibilities

• Assist the Service Director in overseeing all service department activities, ensuring efficiency and customer satisfaction.
• Manage the flow of work in the service department, prioritizing and assigning jobs to service technicians based on skill level and job complexity.
• Act as a liaison between customers and the service team, ensuring all customer concerns and needs are addressed promptly and professionally.
• Monitor and maintain service department performance metrics, including productivity, profitability, and customer satisfaction scores.
• Handle customer inquiries and resolve issues in a timely and effective manner, enhancing the overall service experience.
• Assist in managing warranty claims and ensuring all paperwork is completed accurately and submitted on time.
• Support the training and development of service department staff to maintain high levels of technical expertise and customer service skills.
• Help maintain a clean, safe, and organized service environment that complies with company and industry standards.
• Participate in meetings with the Service Director and other department heads to discuss goals, strategies, and performance improvements.

Requirements

• Previous experience in a service advisor or service management role, preferably in a luxury automotive dealership
• Strong knowledge of automotive repair processes, warranty procedures, and dealership operations
• Excellent leadership skills with the ability to motivate and manage a team effectively
• Exceptional customer service skills with the ability to handle difficult situations with professionalism and poise
• Strong organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment
• Proficiency in dealership management software and Microsoft Office Suite (Word, Excel, Outlook)
• Clean driving record
• Strong communication skills, both verbal and written

Qualifications

• High school diploma or GED required, associate or bachelor’s degree in automotive technology, business, or a related field preferred.
• Previous experience in a service advisor or service management role, preferably in a luxury automotive dealership.

Skills

* Required skills

Benefits