Assistant Service Manager

About This Role

The Assistant Service Manager at Seidel Hyundai provides exceptional customer service and ensures smooth operations of the service department. This role coordinates vehicle maintenance and repairs by working closely with customers, technicians, and team members, focusing on sales and customer satisfaction.

Responsibilities

• Greet and assist customers in a friendly and professional manner
• Listen to customers' concerns and accurately document vehicle issues
• Provide recommendations and estimates for necessary repairs and/or maintenance
• Explain repairs and services to customers and address any questions or concerns
• Schedule appointments and coordinate with technicians to ensure timely completion of services
• Monitor and manage work flow in the service department
• Communicate with customers throughout the repair process and provide updates on any delays or changes
• Up-sell additional services and products to customers
• Maintain knowledge of all vehicle makes and models, as well as current industry trends and technology
• Handle customer complaints and escalate issues when necessary
• Ensure all service records and documents are accurate and up-to-date in dealership systems
• Adhere to all safety and compliance standards set by the dealership and manufacturer

Requirements

• Previous Service Advisor or Service Manager experience
• High school diploma or equivalent
• Previous sales experience, preferably in the auto industry
• Excellent communication and customer service skills
• Ability to effectively manage time and prioritize tasks in a fast-paced environment
• Strong knowledge of vehicle maintenance and repairs
• Proficient in computer skills and ability to learn dealership systems
• Willingness to work flexible hours and weekends
• Valid driver's license and clean driving record

Qualifications

• High school diploma or equivalent
• Previous Service Advisor or Service Manager experience is required. Previous sales experience, preferably in the auto industry.

Benefits