Assistant Service Manager

About This Role

RADCO is seeking an Assistant Service Manager to lead a maintenance team in achieving excellence for a multifamily residential property. This role involves maintaining operational standards, recruiting and training team members, and ensuring timely service request completion to enhance resident satisfaction.

Responsibilities

• Build and/or maintain a preventative maintenance program that minimizes emergency and service repairs
• Recruit, hire, and train maintenance team members
• Assist in creating community budget to forecast and maintain operational standards
• Monitor ongoing maintenance expenses according to budget
• Ensure maintenance supplies and materials are stocked and select/order appropriate materials as needed
• Complete all service requests within 24 hours, unless requiring extraordinary parts or labor
• Read/listen and respond to resident requests and/or concerns in a calm, supportive, and timely manner
• Perform on-call emergency service requests when scheduled, with immediate response and arrival at property within an hour
• Treat residents, vendors, coworkers, and supervisors with respect and professionalism

Requirements

• Minimum of 3-5 years of multi-family maintenance experience
• HVAC/EPA certifications Type I and 11 or Universal for refrigerant recycling
• Elevated level of proficiency in arithmetic, written, and verbal communications skills
• Basic financial acumen and ability to read a budget
• Strong leadership skills and ability to juggle multi-task environment while supporting a team
• Subject matter expertise in heating and air-conditioning, plumbing, electrical, appliance repair, roofing repairs, and other general maintenance skills
• Knowledge of Federal, State and Local Fair Housing laws, OSHA and EPA regulations and company safety policies
• Valid driver’s license and current automobile insurance
• Reliable transportation to fulfill job functions

Qualifications

• Minimum of 3-5 years of multi-family maintenance experience

Benefits

Certifications