Assistant General Manager

About This Role

This role involves overseeing daily hotel operations, ensuring high guest satisfaction, maintaining cleanliness standards, and fostering a positive team environment. This position plays a key role in supporting the General Manager and training new team members.

Responsibilities

• Greet guests happily upon arrival and throughout their stay, using their names whenever possible
• Handle challenging guest situations with hospitality and a sense of urgency
• Maintain all areas, both front and back of the house, as clean and well-organized
• Complete all operational checklists accurately and at designated times
• Ensure all team members wear a clean, approved uniform, are well-groomed, and wear nametags
• Conduct daily walks including guest rooms and public spaces to ensure cleanliness and working mechanical equipment
• Provide one-on-one training to new team members on service and checklist expectations
• Supervise Guest Service team members to ensure friendly service and that guest needs are met
• Assist in completing required inventory counts
• Oversee adherence to all brand standards approved by MCR and conduct self-audits

Requirements

• Ability to understand and follow established guidelines and procedures
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Ability to work well in stressful, high-pressure situations and maintain composure and objectivity
• Proficiency in Windows operating systems, spreadsheets, and word processing
• Fluency in English (read, write, speak)
• Must be 18 years of age or older

Qualifications

• Bachelor’s or Associate’s Degree Preferred
• Previous supervisory experience preferred. Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Nice to Have

• Can-Do Attitude
• Effective listening and conflict resolution skills
• Ability to understand financial information and data, and basic arithmetic functions
• Attentive to detail and able to meet deadlines
• Basic market knowledge

Skills

* Required skills

Benefits