Assistant General Manager

About This Role

As a key liaison for hotel guests and a right-hand to the General Manager, this role supports Front Office operations and other operating departments. The Assistant General Manager maximizes hotel efficiency and profitability by coordinating day-to-day operations and fostering a positive work environment.

Responsibilities

• Monitor and evaluate all department daily scheduling and activities to ensure successful hotel operations
• Partner with the General Manager to create a positive work environment
• Serve as a support resource for front line staff in all departments
• Conduct daily walk-through and quality checks for exceptional service and guest satisfaction
• Plan, organize, and delegate daily operational activities against forecasted business volume
• Drive effective communication across all departments
• Issue supplies and equipment and participate in regular inventories
• Intervene, assist, and document guest or employee incidents
• Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting functions
• Ensure hotel compliance with safety and security programs and adherence to company policies
• Fulfill shift(s) as Manager on Duty as assigned
• Provide management support and coverage in other areas of the hotel as needed
• Conduct guest services meetings and ensure employees are kept informed
• Train front desk/guest services and night audit staff on Company and Brand standard programs and rewards programs
• Establish consistent Standard Operating Procedures and ensure staff compliance with appearance and grooming standards
• Respond to all guest inquiries, complaints, and special requests
• Oversee smooth operation of breakfast service

Requirements

• 2+ years of hotel operations and leadership experience
• 2+ years in a management role in a hotel
• Successful management of medium to large staff
• Exceptional service orientation focused on guest needs
• Reliable and responsible character with exceptional follow up and attention to detail
• Proactive approach with initiative and problem-solving abilities
• Ability to multi-task and manage numerous priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Familiarity with Microsoft Office Suite
• Ability to work flexible shifts, including weekends, holidays, and nights
• Strong managerial skills including leadership and team building

Qualifications

• High school education required. College degree preferred.
• Minimum of 2 years’ previous hotel operations and leadership experience, to include successful management of medium to large staff. Minimum one (2) years in a management role in a hotel required.

Nice to Have

• Previous experience with a major hotel brand (e.g., Hilton, Marriott)
• College degree

Skills

* Required skills

Benefits