Assistant General Manager

About This Role

Supervise store employees and manage daily operations for a luxury retail store, ensuring sales objectives, high operational standards, and exceptional merchandising are met. Build and motivate a sales team while expanding the clientele base.

Responsibilities

• Learn, reference, and apply product knowledge information to recommend, select, and obtain merchandise based on customers' needs
• Proactively seek opportunities to up-sell and add-on additional merchandise while enhancing the customer's experience
• Assist with establishing, meeting, and exceeding sales and performance goals
• Build lasting relationships with customers and expand the client book
• Co-manage sales team by continually motivating staff to exceed sales and productivity goals
• Connect with customers and understand their needs, such as documenting and communicating customer requests
• Accurately and efficiently facilitate and oversee customer purchases and return transactions
• Watch for, recognize, and handle loss prevention situations by displaying exemplary customer service
• Co-manage the daily operations of the store through monitoring and managing various levels of store staff
• Maintain a knowledge of inventory, scheduling, setting sales goals, and training of sales associates
• Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image
• Maintain clear, concise, and constructive communication lines open between sales team and corporate office
• Seek out top talent for the sales team through networking and recruiting
• Maintain employee relations, problem solving, and act as a leader to the sales team
• Maintain a professional and positive work environment

Requirements

• Exceptional communication skills, written and verbal
• Strong work ethic and leadership qualities
• Ability to analyze sales reports and data to determine business needs and develop strategies
• Ability to troubleshoot, problem solve, and work well under pressure
• Ability to multi-task, prioritize, and manage team
• Strong organizational and customer service skills
• Resourceful, hands-on, and able to sense urgency
• Minimum 5+ years experience in luxury retail store environment
• Minimum 2+ years of luxury retail management

Qualifications

• High School diploma required; Associates degree preferred
• Minimum 5+ years experience in luxury retail store environment and minimum 2+ years of luxury retail management

Nice to Have

• Fluency or conversational level in a foreign language

Benefits