Assistant General Manager

About This Role

This role supports the General Manager in overseeing all dispensary operations, ensuring compliance and driving positive consumer experiences. This position is a developmental step towards becoming a General Manager.

Responsibilities

• Manage and oversee the execution of all dispensary operations to ensure compliance with security, inventory, and local and state regulations
• Motivate team members to execute programs, initiatives, and regionalized in-store promotions effectively
• Oversee and manage quality product inventory, financial records, and Seed to Sale compliance
• Maintain appropriate cash management, handling protocols and daily reconciliation
• Manage effective order & expense management processes aligned with store budgets
• Coach and motivate Team Members to consistently deliver memorable, positive in-store customer experiences
• Lead by example and set the rhythm for effective “Leader on Duty” (LOD) shifts by supervising team members, providing recognition, and redirecting behaviors
• Execute a seamless omni-channel customer experience and lead teams to deliver consistency across in-store, drive-thru, curbside & delivery
• Coach team members to deliver Loyalty goals, drive customer retention and repeat traffic
• Serve as a liaison to the local community and support community outreach events and initiatives
• In partnership with the General Manager, build and retain a high-performing team through selecting, onboarding, training, and development
• Support a culture of engagement and performance through coaching, feedback, and recognition
• Motivate dispensary team to exceed revenue targets and key metrics, with an emphasis on team member behaviors, service techniques and product knowledge
• Execute hourly scheduling to align with business needs, hours targets, and team member availability
• Hold team members accountable for accurate timekeeping, schedule compliance, and reliability
• Develop Leaders and Team Member talent and effectively address performance issues on a timely basis

Requirements

• 3+ years managing teams in a retail setting with POS business operations
• Must be 21 years or older
• Must pass any and all required background checks
• Must possess valid driver’s license or state ID
• Must understand and comply with Green Thumb rules, regulations, policies, and procedures
• Solid understanding of Cannabis laws, rules and regulations
• Proactive, strong work ethic, attention to detail, strong communication and leadership skills
• Ability to meet timelines consistently and effectively work under pressure
• Open to constructive, developmental feedback
• High level of interpersonal skills
• Ability to use standard office equipment and computer software
• Highly motivated, self-directed, innovative
• Ability to work independently or among teams with keen judgment, common sense and resourcefulness
• Adapts and thrives in a demanding, fast-paced environment
• High level of critical thinking
• Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes

Qualifications

• At least three years of managing teams in a retail setting, specifically with POS business operations

Nice to Have

• Cannabis experience preferred
• Inventory control experience preferred

Skills

* Required skills