Assistant General Manager

About This Role

The Assistant General Manager at EōS Fitness assists the General Manager with the Sales team and day-to-day operations, focusing on membership sales and ensuring member satisfaction. This role involves leading, coaching, and training the Sales team to create a welcoming atmosphere and serve as a central information hub for members, guests, and staff.

Responsibilities

• Ensure sales targets are met, especially during weekends or in the General Manager's absence, by leading the team and driving sales initiatives.
• Sell club memberships, individual memberships, fitness services, products, and programs to achieve or surpass sales goals.
• Oversee membership billing processes, monitor the sales pipeline, and ensure timely follow-up with leads and prospects.
• Communicate goals, expectations, and procedures effectively to staff, ensuring clear understanding of roles and responsibilities.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Provide high-quality customer service by addressing member concerns, managing membership inquiries, and promptly resolving issues.
• Engage with members in a friendly and approachable manner, actively listening to their needs, and providing clear and helpful responses.
• Communicate calmly and clearly with staff and members during emergencies or disruptions, providing necessary instructions to ensure their safety and well-being.

Requirements

• 2 years of customer service experience
• 3-4 years of sales experience
• 1 year of supervisory experience
• Strong communication skills (verbal and written)
• Excellent relationship building and influencing skills
• Strong detail orientation and systematic approach to problem solving
• Good time management, organizational, and record-keeping skills
• Excellent MS Office skills
• Ability to work in a gym setting, move about club floors, communicate with others, and lift more than 40 lbs.

Qualifications

• 2 years of customer service experience, 3-4 years of sales experience, and 1 year of supervisory experience.

Nice to Have

• Prior experience or strong interest in the fitness industry

Skills

* Required skills

Benefits

Certifications