Assistant Community Manager - Student Housing

About This Role

This role assists the General Manager in overseeing all business operations for a student housing community, partnering with the Customer & Sales Experience Manager on initiatives, with a focus on staff development, property administration, and ensuring a positive resident experience.

Responsibilities

• Assist with attracting and hiring new team members and improving employee retention
• Train, coach, develop, and lead exceptional team members
• Manage adherence to the property onsite schedule, including after-hour on-call shifts
• Elevate employee experience through data, conversations, and team building
• Prepare, respond, and advise on all community aspects including market, physical condition, policies, and onsite emergencies
• Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing
• Ensure a safe and sanitary community experience for employees, residents, and guests
• Conduct monthly property walks and inspections to uphold company standards and comply with codes
• Coordinate work orders with appropriate staff or vendors to ensure timely completion and customer satisfaction
• Assist with the planning and execution of the annual turnover process, tracking progress with Turnable
• Assess damage at move-out, calculate required charges, and prepare final billing or process refunds
• Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable
• Post and collect damage charges from quarterly inspections
• Develop written communication to keep customers informed of important community information
• Support the Customer & Sales Experience Manager with customer experience and engagement initiatives
• Manage all escalated resident concerns and account matters in a timely manner

Requirements

• Exceptional written and verbal communication skills
• Strong detail orientation
• Confidentiality
• Customer-centric mindset
• 1+ years’ experience working at living communities/property management
• Proficient in Property Management Systems (Entrata preferred)

Qualifications

• 1+ years’ experience working at living communities/property management

Skills

* Required skills

Benefits