Assistant Branch Manager

About This Role

Manage the day-to-day operations of a bank branch, overseeing sales, service, operational efficiency, risk, and personnel management to meet bank objectives. This role focuses on ensuring successful branch performance across all areas, particularly in customer experience and staff development.

Responsibilities

• Promote and ensure best-in-class customer experience through coaching and development of branch staff
• Ensure all branch employees adhere to the standard of owning inquiries and replying within 24 hours
• Manage day-to-day sales efforts of the branch, including coaching retail staff and building referral and service skills
• Manage branch staff to ensure adherence to bank policy and procedures in operations, security, and compliance
• Prepare and deliver performance evaluations, recommend salary/bonus adjustments, and counsel/discipline employees
• Manage and execute the process of assisting customers with account issues and new account establishment
• Monitor branch activities for compliance with BSA and AML regulations
• Maintain an environment that fosters teamwork
• Maintain office building, grounds, equipment, and fixtures
• Prepare reports for management as required
• Establish and help attain internal performance objectives for business volume, deposits, and audit reports
• Provide and maintain a professional business-like atmosphere within the branch
• Support the Branch Manager by representing the bank in the community
• Oversee daily ATM settlement, safe deposit box program, and daily task distribution

Requirements

• Ability to supervise, monitor and evaluate the work of others
• Highly motivated and experienced managing multiple direct reports
• Fluent in written and verbal English communication skills
• Demonstrate and promote high ethical standards and behaviors
• Participation in community organizations and events required
• Ability to build strong relationships across the organization, exceed customer expectations, adapt to change
• Reliable transportation
• Ability to work a flexible schedule, including Saturday mornings, and provide coverage at other locations
• Ability to adhere to Needham Bank’s Core Values
• Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations
• Proficient in Microsoft Office

Qualifications

• Bachelor’s degree highly desired or equivalent experience/combined education required
• Three to five years of previous experience as a customer service representative

Nice to Have

• Banking industry experience

Skills

* Required skills

Benefits