Intern - Customer Care Center

About This Role

This internship provides an opportunity to work within Needham Bank's Customer Care Center gaining insight into departmental operations and assisting with various tasks and projects.

Responsibilities

• Participate in small to large projects requiring business modeling skills and ability to balance multiple products/services
• Participate in the discovery and evaluation of process efficiencies related to Customer Care Center operations
• Identify and collaboratively resolve WorkForce Management and Strategic Planning issues
• Provide support for daily operational tasks supporting the Customer Care Center
• Perform research at a supervisor's request
• Participate in projects to facilitate process improvement, system implementation and data management functions
• Support the Customer Care Center leadership team by compiling, analyzing, and visualizing performance data to identify operational trends, improve efficiency, and enhance customer experience

Requirements

• Ability to work independently
• Highly motivated and can handle multiple tasks
• Demonstrate and promote high ethical standards and behaviors
• Strong customer service and problem-solving skills
• Maintain a professional manner at all times
• Ability to work in a collaborative team environment
• Excellent written and verbal communication skills
• Strong knowledge of Excel and PowerPoint
• Adapts to change and ability to manage fast paced environment
• Strong computer and technical skills
• Ability to adhere to Needham Bank’s Core Values

Qualifications

• Pursuit of a college degree in Business, Finance, Data Analytics or related field

Nice to Have

• Strong knowledge and aptitude for banking, bank regulations and customer service
• Interest in Banking

Skills

* Required skills