Asset Protection Detective

About This Role

An Asset Protection Detective at Macy's works to reduce shortages and protect company assets by identifying and apprehending individuals involved in shoplifting and dishonest activities through surveillance, while maintaining a safe and customer-centric shopping environment.

Responsibilities

• Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees
• Understand and leverage de-escalation tools in order to provide a safe and secure environment for our customers and colleagues
• Recover stolen merchandise
• Research and provide statements and evidence to support investigations
• Prepare reports on theft incidents, investigations, and audits
• Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation
• Build and maintain partnerships with store colleagues, as well as outside groups, such as law enforcement
• Testify in court for criminal and civil cases
• Train colleagues on protocols to help protect company assets
• Respond to alarm conditions and work on special assignments
• Facilitate first aid for customers and colleagues
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Resourceful self-starter who can adapt quickly to changing priorities
• Ability to communicate and share information with diverse groups of customers and peers
• Ability to work as part of a team, as well as independently
• Ability to obtain and maintain required licenses, trainings, and certifications

Qualifications

• High School Diploma or equivalent

Benefits