Applications Analyst II

About This Role

The Applications Analyst II ensures effective technology utilization by end-users and optimizes system performance. This role involves designing and documenting application changes, responding to customer requests, and contributing to workflow improvements within a healthcare environment.

Responsibilities

• Facilitate the use of technology by end-users and ensure efficient system performance
• Design and document application changes, new features, or defect fixes
• Review and respond to customer requests and participate in customer meetings
• Contribute to application and workflow process improvements
• Solve complex problems by applying a new perspective to existing solutions and analyzing options using standard procedures
• Maintain all assigned applications and version levels
• Develop and execute test plans according to established standards
• Develop and execute application projects and project plans according to standards

Requirements

• Minimum of three (3) years of relevant IT experience or relevant user experience
• Advanced knowledge of procedures, utilities, and operating systems
• Ability to communicate and translate complex technical terms into understandable simple terms for all customer groups
• Ability to work independently and in a team setting, possess good verbal, written & customer service skills
• Effective analytical and troubleshooting skills

Qualifications

• Associate degree with 1 year previous experience in IT or relevant user experience OR Minimum of three (3) years of relevant IT experience or relevant user experience.
• Minimum of three (3) years of relevant IT experience or relevant user experience.

Nice to Have

• Epic experience or certification in ROI, DT, Identity and/or Coding

Skills

* Required skills

Benefits