Application Support Manager
Posted 2 months ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Lead and mentor an application support team, focusing on optimizing core business applications, improving processes, and managing vendor relationships. Ensure high-quality internal customer service and prepare the team for future growth.
Responsibilities
- Manage and mentor application support staff, including hiring, coaching, and performance management
- Build onboarding materials, SOPs, and playbooks to support team consistency and scalability
- Oversee Tier 1 and Tier 2 support processes to ensure timely issue resolution
- Standardize workflows and support processes across applications
- Maintain strong relationships with software vendors, participate in renewals, evaluations, and escalations
- Serve as the point of contact between IT and business units to identify improvement opportunities
- Lead process improvement initiatives to enhance reliability and performance
- Plan for future team expansion and operational scaling
- Promote ITIL-aligned practices, security standards, and effective support metrics
- Monitor SLAs and reporting to drive accountability
Requirements
- 5+ years in application support, IT operations, or related field
- Leadership experience managing technical teams
- Familiarity with enterprise applications (ERP, CRM, ITSM, etc.)
- Experience in process standardization and continuous improvement
- Strong communication, customer service, and vendor relationship skills
- Comfortable working in a fast-paced, growing environment
Qualifications
- Bachelor’s degree in IT, Computer Science, or related discipline (or equivalent experience)
- 5+ years in application support, IT operations, or related field
Nice to Have
- Exposure to ITIL framework (certification preferred but not required)
- Supporting enterprise-level systems or multi-application environments
Skills
* Required skills
Benefits
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.