Analyst II, Trust and Safety Analytics

About This Role

Join the Trust & Safety Analytics team to identify customer pain points and test fraud verification strategies, optimizing fraud prevention and user conversion. You will also develop scalable frameworks for fraud detection and own data models and reporting dashboards.

Responsibilities

• Proactively explore data and identify opportunities to accelerate product development or improve existing products in Trust and Safety.
• Drive analytical work of online experiments to optimize existing strategies and achieve better conversion rates.
• Translate analysis and trends into recommendations for business logic to improve identity and fraud conversion rates or fraud rates.
• Develop scalable frameworks to manage tiered cutoffs for proprietary fraud machine learning models.
• Evaluate innovative data sources to solve fraud risk, and partner with data engineering to develop and maintain data pipelines.
• Own end-to-end analytics workflow, including defining success and performance metrics, and creating actionable dashboards and reports.
• Partner with Machine Learning on building fraud and identity verification strategies for new product, market, and user segments.
• Partner closely with Product and Engineering to identify highest impact points in the funnel to drive user acquisition and retention.

Requirements

• 2-4 years work experience in customer risk management at a payments or financial company
• Fluent in SQL and Python
• Ability to collaborate and influence across different teams
• Ability to clearly communicate findings and recommendations to both technical and non-technical audiences
• Strong time management skills and ability to manage multiple projects and priorities
• Knowledge of fundamentals of payment processing and understanding of industry risk trends, including familiarity with risk strategy development.

Qualifications

• Bachelor’s or Master’s degree in a quantitatively rigorous discipline like engineering, statistics, math, or economics desired
• 2-4 years work experience in customer risk management at a payments or financial company.

Skills

* Required skills

Benefits