Admissions Specialist

About This Role

Welcome and register patients to Texas Health Dallas, ensuring accurate demographic information and financial responsibilities are handled. Facilitate a seamless patient experience by verifying insurance, obtaining necessary consents, and educating patients on their financial obligations.

Responsibilities

• Welcome patients and their families, putting them at ease and setting the tone for their visit
• Accurately gather complete demographic information to ensure electronic health record integrity
• Identify correct network coverage and obtain/validate healthcare benefits and/or pre-certification for applicable tests/procedures
• Educate patients and/or families about applicable legal, ethical, and compliance documents
• Ensure regulatory consents are signed by appropriate parties
• Engage with patients in understanding their financial obligations based on the financial policy
• Accurately prepare estimates to collect co-payments, self-pay deposits, and patient balances
• Ensure all payor and government required elements are completed correctly
• Maintain customer service and/or productivity guidelines set forth by applicable leadership

Requirements

• H.S. Diploma or equivalent
• 1 Year of customer service experience
• Ability to promptly assess requests using electronic and paper resource materials
• Excellent data entry, numeric, typing and computer navigational skills
• Proficient computer skills
• Medical terminology
• Epic
• Microsoft Office
• Exceptional listening, interpersonal and communication skills
• Professional, pleasant and respectful telephone etiquette
• Ability to maintain a professional demeanor in a highly stressful and emotional environment
• Ability to exhibit a high level of empathy and effectively communicate with patients and family members
• Ability to manage multiple, changing priorities in an effective and organized manner

Qualifications

• H.S. Diploma or equivalent
• 1+ year of customer service experience; 2+ years of professional office/healthcare experience preferred

Nice to Have

• 2 years of professional office/ healthcare experience
• CHAA - Certified Healthcare Access Associate

Skills

* Required skills

Benefits

Certifications