Administrative Associate II

About This Role

Provide comprehensive administrative and clerical support to the School of Outreach, ensuring efficient daily operations for a complex, multi-program unit.

Responsibilities

• Provide front-line administrative support for workforce, continuing education, and outreach programs
• Coordinate administrative workflows to support program coordinators and departmental leadership
• Assist with purchasing, invoicing, expense tracking, and reconciliation of program funds
• Support reporting and documentation for grants, contracts, and workforce initiatives
• Maintain organized digital and physical filing systems and shared calendars/schedules
• Serve as a primary administrative point of contact for students, partners, and community stakeholders
• Prepare and edit correspondence
• Manage multiple course calendars and schedules
• Process and reconcile financial transactions
• Run and format reports
• Provide accurate, timely information to internal and external customers

Requirements

• Demonstrated skill in customer service and listening and oral communication
• Ability to handle customer needs, conflicts and difficult situations in a timely and orderly manner
• Ability to problem solve and make sound decisions using good judgment, tact and sensitivity
• Strong organization, coordination, and time-management skills
• Ability to gather and process fiscal and programmatic information
• Ability to interpret existing policies and procedures
• Intermediate computer skills in word processing and data entry
• Skill in the use of operating basic office equipment; such as copier, scanner, fax machine
• Knowledge of general office procedures and practices
• Ability to maintain confidentiality of records and information
• Ability to create, compose, and edit simple and complex written materials
• Ability to maintain calendars and schedule appointments

Qualifications

• High school graduation
• 2 years related work experience, or an equivalent combination of education and experience

Nice to Have

• Experience in higher education, workforce development, or continuing education environments
• Experience with basic accounting, purchasing, or budget reconciliation
• Experience supporting grants, contracts, or program reporting
• Experience with website content management systems and event coordination

Benefits