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Upload Your ResumeAbout This Role
As an Account Executive in the Midwest Region, you will be responsible for ensuring clients receive timely and accurate support, facilitating smooth onboarding and ongoing client interactions, and maintaining precise client records. Your impact will directly contribute to client satisfaction, retention, and long-term success by strengthening collaboration between Customer Success, Sales, and Operations.
Responsibilities
- Respond to client inquiries and requests in a timely, professional manner
- Support onboarding tasks, follow-ups, and ongoing client needs
- Execute Customer Success processes accurately and consistently
- Maintain up-to-date and accurate client records in internal systems
- Collaborate with Customer Success and Sales Team Managers and cross-functional teams
- Assist with reporting, tracking, and customer data management
- Contribute directly to revenue retention by supporting renewals, identifying expansion opportunities, and proactively addressing client risks in partnership with Sales and Customer Success
- Monitor client health indicators and escalate risks when needed
Requirements
- Strong communication skills, both written and verbal
- High attention to detail and accuracy
- Ability to manage multiple tasks and priorities effectively
- Comfort working within defined processes and systems
- Collaborative mindset and willingness to support team goals
- Strong sense of ownership and follow-through
- Ability to learn new tools, systems, and processes quickly
Nice to Have
- Experience in Customer Success, sales, education or client-facing roles
- Familiarity with CRM systems or customer management tools
- Experience working in a team-oriented, fast-paced environment
- Located in Michigan, Illinois, or Missouri
Benefits
About K2United
K2United is an organization that houses two distinct, national, customer-facing brands, K2Share and CareerSafe, tied together by a shared purpose: setting the standard for an extraordinary workplace. They provide advisory services in cyber risk management and online education for workforce readiness...