Access Services Representative 2

About This Role

The Access Services Representative 2 is responsible for accurately registering patients, verifying insurance benefits, and negotiating financial responsibilities for a healthcare facility. This role involves cross-training, mentoring peers, and ensuring positive patient experiences within revenue cycle functions.

Responsibilities

• Conduct and document patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing
• Understand the patient flow processes in each area
• Identify process improvement opportunities that promote team concepts and improve revenue cycle functions and the patient experience
• Interact with other areas and departments to provide information on patient delays, and schedule changes
• Verify patient eligibility for insurance coverage and appropriate benefit levels
• Calculate and collect patient liability due according to financial clearance policies
• Determine patient liability and advise patient of deposit requirements, negotiating payment arrangements if necessary
• Perform cashiering responsibilities according to established policies and procedures
• Assist patients to nursing units by providing directions, personal escort, and/or medical mobility assistance
• Adhere to compliance with regard to order validation, cash policy requirements, government payor requirements and patient safety requirements
• Conduct formal, documented training and serve as a resource to others
• Accept new responsibilities as identified by leadership and perform revenue cycle duties at multiple areas/locations as assigned

Requirements

• 2 years of healthcare or customer service experience or education equivalency
• Good listening, interpersonal and communication skills
• Professional, pleasant and respectful telephone etiquette
• Ability to maintain a professional demeanor in a highly stressful and emotional environment
• High level of empathy with ability to effectively communicate with patients and family members during traumatic events
• Exceptional customer service skills
• Ability to manage multiple, changing priorities in an effective and organized manner
• Excellent data entry, numeric, typing and computer navigational skills
• Basic computer skills
• Microsoft Office proficiency

Qualifications

• H.S. Diploma/GED Equivalent
• 2 years of healthcare or customer service experience or education equivalency

Skills

* Required skills

Benefits