Xfinity Retail Store Manager

About This Role

Lead sales and operations for an Xfinity retail store, driving sales maximization, managing a team of representatives, and ensuring high customer satisfaction. Implement best practices for product positioning and promotional offers to meet and exceed growth objectives.

Responsibilities

• Maximize sales in the assigned retail location by leading a team of Representatives
• Utilize best practices for product positioning, account analysis, promotional offers, and customer service
• Analyze the business of the retail location and implement practices to fulfill goals
• Recruit and train sales reps
• Manage key KPIs from the Sales Report
• Maintain high Net Promoter Scores (NPS)
• Implement weekly and monthly sales incentives to meet and exceed growth objectives
• Work with the Operations team to improve the cost-effectiveness of operations
• Manage inventory for mobile devices, core cable products, and accessories
• Follow cash handling policies and procedures, exceptions reporting, etc.
• Ensure excellence in customer service with every customer contact
• Coordinate with Leadership & Training team to initiate and sustain effective sales channel training and development programs

Requirements

• 3-5 years of sales experience

Qualifications

• High School diploma or equivalent
• 3-5 years of sales experience required

Nice to Have

• Wireless/Cable/Retail sales experience

Benefits