Xfinity Retail District Manager

About This Role

Manage multiple Xfinity retail locations, driving sales performance, exceeding targets, and ensuring exceptional customer satisfaction. This role involves leading and developing a team of Store Managers and Sales Associates while overseeing operational compliance.

Responsibilities

• Oversee the sales performance and operations of multiple retail locations within your assigned district
• Develop and implement strategic sales initiatives to drive revenue growth and exceed targets
• Lead a team of Store Managers and Sales Associates to maximize sales, customer satisfaction, and compliance results
• Analyze key performance indicators (KPIs) and implement strategies to address areas of improvement
• Collaborate with Store Managers to ensure effective product positioning, account analysis, promotional offers, and customer service
• Recruit, train, and develop Store Managers and Sales Associates
• Implement effective sales channel training and development programs in collaboration with the Leadership & Training team
• Provide ongoing support, coaching, and feedback to enhance team performance
• Ensure compliance with cash handling policies and procedures, inventory management, and other operational guidelines
• Work with the Operations team to enhance cost-effectiveness and efficiency of retail operations
• Foster a customer-centric culture to achieve and maintain high Net Promoter Scores (NPS) across all locations
• Implement strategies to enhance the overall customer experience

Requirements

• 5+ years of experience in retail management or a related field

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of experience in retail management or a related field

Nice to Have

• Experience in wireless/cable/retail sales

Benefits