Warranty Rep I

About This Role

This role involves processing basic warranty claims and product registrations, providing customer service for warranty-related inquiries, and handling routine special projects.

Responsibilities

• Evaluates and processes basic warranty claims and product registrations
• Supports customers and homeowners by phone and e-mail
• Provides customer service for questions related to warranty and product registration
• Reviews less complex warranty claims independently
• Efficiently handles simpler, routine special projects and reports
• Refers more complex situations to higher authority for review and reconciliation
• Able to meet SLA requirements

Requirements

• Excellent written and verbal communication skills
• Working knowledge of products and parts
• Developing knowledge of warranty review processes
• Ability to navigate SAP and other relevant applications

Qualifications

• High school diploma or an equivalent combination of education and experience

Skills

* Required skills

Benefits