Warehouse Coordinator

About This Role

This role manages the administrative tasks within the warehouse office, ensuring smooth operations by handling inventory tracking, order processing, shipping/receiving documentation, and communication with customer service. The coordinator maintains accurate records and facilitates timely international and domestic deliveries.

Responsibilities

• Update all shipping transactions for billing and monitor billing totals
• Work closely with customer service to ensure correct shipment of products, including tracking orders and correcting shipments as needed
• Run daily reports for open deliveries to ensure on-time delivery
• Investigate and resolve customer complaints
• Coordinate with the sales force to ensure same-day shipment of backorders
• Communicate with the Credit Department to resolve billing questions and RMAs
• Analyze transportation and distribution methods to develop cost-effective, reliable, and efficient delivery solutions
• Ensure timely international deliveries with appropriate paperwork
• Create certifications for international trade documents, such as Certificates of Origin
• Ensure documentation complies with customs procedures
• Audit charges, shipping methods, and locate bills to ensure payment to carriers
• Ensure all outbound shipments, documentation, and transactions are processed on time
• Schedule and organize customer pick-up shipments
• Develop a thorough understanding of the trucking industry, shipping requirements of customers, and freight carriers

Requirements

• Proficiency in math calculations (addition, subtraction, multiplication, and division)
• Ability to work in a multitasking environment
• Flexible and available to work extended hours, including overtime and weekends
• Demonstrated safety orientation and compliance mindset
• Strong verbal and written communication skills in English
• Strong critical thinking and problem-solving skills
• Strong interpersonal, teamwork, and collaboration skills
• Ability to effectively manage time and multiple priorities, with a strong sense of urgency and attention to detail, accuracy, and excellent outcomes
• Flexibility to adapt to meet daily customer demand and on-time delivery requirements
• Strong work ethic, including the ability to be self-directed and self-motivated while taking initiative with projects and tasks
• Demonstrated reliability and dependability in attendance and work assignments
• Positive “can do” attitude with a demonstrated willingness to listen and learn
• Continuous improvement mindset
• First-hand shipping experience (order management, reviewing shipping data, etc.)
• Basic proficiency with computers and Microsoft Office applications, including typing, email, and Excel, with strong data entry and search capabilities

Qualifications

• High School Diploma or GED from an accredited institution
• First-hand shipping experience (order management, reviewing shipping data, etc.) is required. Previous experience in a manufacturing environment producing finished goods is desired. Previous experience in an expediting, planning, scheduling, materials management, or a similar role is desired.

Nice to Have

• Familiarity with ERP and SAP systems
• Exposure to lean manufacturing principles
• Additional education or training related to Business, Supply Chain Management, Materials Management, Production Control, or similar
• Previous experience in a manufacturing environment producing finished goods
• Previous experience in an expediting, planning, scheduling, materials management, or a similar role

Skills

* Required skills

Benefits