VP, VIP Sales & Service

About This Role

This role involves leading the strategy, P&L, operations, and sales execution for TicketManager's VIP and All Access lines of business. The VP will scale the corporate ticket buying and selling marketplace into a market-leading platform, turning a fast-growing offering into a scalable business.

Responsibilities

• Own the overall strategy, P&L, and roadmap for VIP and All Access marketplace businesses
• Serve as the business owner for the marketplace, working cross-functionally with various departments
• Define and own the overall growth strategy including pricing, positioning, customer segmentation, and account expansion
• Manage the sales team supporting VIP and All Access, including hiring, training, quotas, and performance management
• Lead relationships with strategic partners, primary rights holders, and marketplaces, negotiating commercial terms and managing SLAs
• Design and implement the long-term operating model for the marketplace, including workflows and staffing
• Partner with Product and Engineering to ensure marketplace systems are robust, scalable, and integrated
• Build a data-driven culture, defining metrics, building dashboards, and running experiments to improve pricing and conversion
• Streamline payments processes to reduce friction and optimize costs
• Continuously improve day-to-day operations through efficiency and automation

Requirements

• 7-10+ years of experience in marketplaces, ticketing, live events, or related B2B/B2B2C businesses
• 2+ years in leadership roles owning P&L and managing a team
• Deep understanding of supply/demand dynamics, pricing, and economics in a marketplace environment
• Proven track record negotiating complex commercial agreements and managing strategic partners
• Demonstrated ability to design and scale operational models, streamline workflows, and use systems and automation
• Experience leading sales or revenue-adjacent teams, setting quotas, coaching reps, and aligning incentives
• Strong analytical skills with the ability to structure problems, interpret data, and turn insights into action
• Ability to partner effectively with Product, Engineering, Finance, and Marketing to deliver integrated customer experiences

Qualifications

• 7-10+ years of overall experience with marketplace, ticketing, or live events; at least 2+ years in leadership roles owning P&L and managing a team

Nice to Have

• Experience with ticketing, live events, or sponsorship inventory
• Relationships with primary ticketing providers, secondary marketplaces, and hospitality re-sellers

Benefits