Vice President, Operations

About This Role

This role provides executive leadership and strategic direction for clinical ancillary and non-clinical support services at an integrated health system. The Vice President, Operations ensures high-quality, efficient, and patient-centered services while supporting clinical operations and regulatory compliance. This position also serves as a key member of the senior leadership team to advance organizational goals.

Responsibilities

• Develop and execute strategic plans for ancillary and support services aligned with organizational priorities, financial objectives, and quality goals
• Serve as an executive partner to clinical and administrative leaders to integrate support services with patient care delivery
• Identify opportunities for service optimization, cost containment, and performance improvement while maintaining quality and safety standards
• Provide executive oversight for diverse portfolio including Environmental Services, Food & Nutrition, Rehabilitation, Respiratory, Cardiology, Pulmonary, Sleep, Occupational Health, Patient Transport, Wound Care, and Spiritual Care
• Ensure operational excellence, consistent service standards, and effective coordination across all areas of responsibility
• Monitor key performance indicators related to quality, safety, patient satisfaction, workforce engagement, and financial performance
• Ensure all assigned departments comply with applicable regulatory, accreditation, and safety requirements
• Partner with Quality, Safety, Infection Prevention, and Accreditation leaders to mitigate risk and promote a culture of safety
• Develop and manage departmental operating and capital budgets, ensuring responsible resource utilization and achievement of financial targets
• Provide leadership, mentorship, and performance management for directors, managers, and department leaders, promoting workforce engagement and professional development
• Champion a patient- and family-centered approach across all ancillary and support services

Requirements

• Bachelor's degree
• 10+ years progressive leadership experience in healthcare operations
• Significant responsibility for ancillary and/or support services
• Demonstrated experience managing complex, multi-department operations within an acute care or integrated health system environment
• Proven record of financial management, quality improvement, and team leadership at a senior level
• Strong strategic thinking and execution capabilities
• Excellent leadership, communication, and relationship-building skills
• Deep understanding of healthcare operations, regulatory requirements, and quality standards
• Ability to lead change, manage complexity, and drive results in a matrixed organization

Qualifications

• Bachelor’s degree required; Master’s degree in healthcare administration, business administration, or a related field preferred
• Minimum of 10 years of progressive leadership experience in healthcare operations, with significant responsibility for ancillary and/or support services; demonstrated experience managing complex, multi-department operations within an acute care or integrated health system environment

Nice to Have

• Master's degree in healthcare administration, business administration, or a related field