Veterinary Hospital Receptionist

About This Role

Provide excellent customer care to clients of Petco's full-service Vetco Total Care hospital, acting as the first and last point of contact. This role ensures an optimal experience for patients and clients by managing appointments and addressing concerns.

Responsibilities

• Assume primary responsibility for answering the practice phone and routing calls appropriately
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
• Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation
• Participate in the training of new staff members and general dissemination of knowledge as required
• Ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials
• Confirm all appointments by client’s preferred communication method the prior day, and make necessary adjustments
• Possess basic understanding of practice logistical specifics to provide backup support to technical staff

Requirements

• High school diploma
• 1+ year previous experience in veterinary practice or customer-facing role
• Excellent written and verbal communication skills
• Compassionate and sympathetic
• Ability to maintain professional attitude and demeanor during emotional and stressful situations
• Exceptional telephone and computer skills
• Team player willing to learn new techniques and treatments, offer creative ideas, and accept change

Qualifications

• High school diploma
• At least 1 year's previous experience working in veterinary practice or a customer-facing role

Nice to Have

• Previous experience using a Practice Management System

Benefits