Sales Associate

About This Role

As a Sales Associate, you will help pet parents find the right products and solutions, creating a welcoming and engaging environment. This role involves assisting customers, maintaining the sales floor, and ensuring the health and safety of animals.

Responsibilities

• Support the health, safety, and proper care of all animals in accordance with Petco policies and standards
• Share accurate product and pet care information with customers
• Maintain a clean, safe, and welcoming environment for pets, customers, and partners
• Greet customers and deliver friendly, helpful, and solution-focused service
• Create positive shopping experiences that build trust and customer loyalty
• Support teammates through collaboration and teamwork
• Help maintain an organized, visually appealing sales floor
• Assist customers in selecting products and services that meet their pets’ needs
• Process sales, returns, and exchanges accurately and efficiently
• Stock shelves, replenish merchandise, and support inventory integrity

Requirements

• Passion for animals and interest in pet care
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic math skills and comfort handling cash and transactions
• Strong attention to detail and reliability
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays

Qualifications

• Previous retail or customer service experience preferred

Nice to Have

• Previous retail or customer service experience