Travel Coordinator

About This Role

This role is responsible for coordinating travel arrangements for multiple clients within company guidelines, focusing on exceptional customer service. This position will manage traveler profiles, process flight changes, and resolve issues while maintaining favorable working relationships.

Responsibilities

• Coordinate travel arrangements for multiple clients in client-based booking system
• Manage traveler profiles to ensure accurate and up-to-date information is maintained
• Manage flight-related emails daily
• Demonstrate exceptional proficiency with creating and maintaining master journey schedules and rotations
• Process frequent flight changes and ensure same day billeting updates
• Review travel to verify it meets requirements and coordinate with client representative as needed
• Performs necessary research for troubleshooting, tracking and resolving issues
• Follow procedures, guidelines, and standards in areas of customer service, productivity, punctuality, attendance, accuracy, invoicing, etc.
• Participate fully as a team member to assist as needed in completing all functions related to servicing the client
• Keep client and immediate supervisor promptly and fully informed of all problems or unusual matters of significance

Requirements

• High school diploma or equivalent
• A minimum of five (5) years of directly related experience as a travel planner and/or travel coordinator booking travel for 200+ travelers
• Excellent customer service skills
• Ability to operate in a climate of confidentiality requiring professionalism and discretion
• Ability to effectively operate general office equipment, PC's and type at least 45 words per minute
• Intermediate computer skills in Microsoft Word, Excel, PowerPoint and Outlook
• Must pass all pre-employment contract requirements which may include but are not limited to: drug test, physical and fit for duty assessment and hearing test
• Must speak, understand, read and write English
• Must meet and adhere to all safety guidelines and regulations set forth by the company and client

Qualifications

• High school diploma or equivalent
• A minimum of five (5) years of directly related experience as a travel planner and/or travel coordinator booking travel for 200+ travelers.

Skills

* Required skills