Transactions Supervisor
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
Supervise and coach a team of transaction specialists to efficiently process document transactions and extract checks and remittances. This role focuses on optimizing payment collection and posting, leveraging leadership skills to build high-performing teams.
Responsibilities
- Supervise and coach a team of transaction specialists, ensuring efficient processing of document transactions and extraction of checks and remittances
- Oversee remittance processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality
- Resolve operational issues and escalate process delays to management, while fostering a collaborative and engaged team environment
- Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members
- Manage or participate in projects aimed at enhancing operations and customer experience, utilizing knowledge in artificial intelligence and automation
- Coach, train, and mentor team members to develop leadership and operational talent for future success
Requirements
- Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives
- Ability to build, manage, and motivate empowered teams to deliver operational objectives and goals, including production, quality, and customer experience
- Ability to plan, organize, and assign work on teams, including applying critical thinking to make decisions with competing priorities or deadlines
- Intermediate understanding of artificial intelligence, prompt writing, and automation technologies and their potential to optimize operational and transaction processes
- Core leadership capabilities including planning, organization, motivation, problem solving, relationship building, conflict resolution, team building, and emotional intelligence
Qualifications
- Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams
Skills
* Required skills
Benefits
About JPMorganChase
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We...