Client Service Senior Manager

About This Role

Lead and transform a client service team within the Commercial and Investment Bank, focusing on treasury and cash management products. Drive innovation in client experience, manage strategic initiatives, and foster an inclusive culture.

Responsibilities

• Lead and manage a team of Client Service Professionals, fostering continuous improvement and innovation.
• Develop and implement strategic operational plans leveraging understanding of treasury and cash management products.
• Analyze complex data to identify trends and opportunities, developing innovative solutions aligned with operational policies.
• Establish and maintain productive relationships with internal stakeholders to drive mutually beneficial outcomes.
• Oversee the end-to-end change management process, including strategic communications and mitigating stakeholder impact.

Requirements

• Extensive team leadership and management experience (7+ years) in a client service environment, specializing in treasury and cash management products and services
• Proven ability to develop and implement strategic operational plans
• Demonstrated expertise in analyzing complex data and identifying trends/opportunities
• Advanced skills in establishing and maintaining productive stakeholder relationships and influencing outcomes
• Proficiency in overseeing end-to-end change management processes

Qualifications

• 7+ years of extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services.

Nice to Have

• Proficiency in mentoring team members and strategic planning
• Proficiency in conflict management and resolution
• Proficiency in digital literacy and process automation
• Developing skills in automation and quantitative reporting
• Beginning proficiency in leveraging AI/ML technologies and knowledge of cybersecurity best practices

Skills

* Required skills

Benefits