Training Associate
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
Develop and refresh training content for the Wholesale Lockbox Team, focusing on technical operations workflow and emerging technologies. This role involves collaborating with various teams to create engaging, hands-on training solutions.
Responsibilities
- Research, develop, publish, and refresh training content for technical operations workflow
- Understand technology’s impact on users at all levels and develop appropriate training content to support learning systems
- Identify and implement appropriate training delivery methodology by content and audience
- Partner with division management, peers and other support teams to develop appropriate training content
- Support the operation sites during system and production implementation of new procedures and processes
- Create presentations and informational videos that support business initiatives or project implementations
- Collaborate with business analysts, trainers, operations staff, and technology partners to deliver the documentations timely and accurately
Requirements
- Excellent writing, editing, organization skills, and strong attention to details
- Intermediate to advanced level of competency in video and audio editing using tools such as Camtasia and Audacity
- Experience in building virtual reality learning content for machine operation or other simulations
- Proficient competency in using Microsoft Word, PowerPoint, Visio, SharePoint, and video/audio/graphic editing tools such as Audacity, Camtasia, SnagIT, Photoshop, Articulate Storyline 360, Canva, advanced action scripts, or equivalent web-based training authoring tools
- Experience in technical and soft skill training content development
- Knowledge of adult learning theories and training development methodologies
Qualifications
- Relevant Bachelor’s degree or equivalent four-year practical experience
- Practical experience working in an operation/production, a finance institution, or a fast-paced business environment
Nice to Have
- Fast learner
- Strong sense of ownership in personal and team deliverables
- High curiosity in learning more and asking why
- Drive for excellence and ability to work on multiple projects simultaneously
- Innate ability to innovate or identify and improve process efficiencies
Skills
* Required skills
Benefits
About JPMorganChase
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We...